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Changelly knowledge Base

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CHANGELLY

CHANGELLY PRO

API FOR DEVELOPERS

Getting started

Troubleshooting

Partnership

Wallets

Healthy Tips

Crypto-definitions

Knowledge base

Getting started

About Changelly ⁽⁵⁾

What is Changelly?
Why should I choose Changelly?
How does Changelly work?
Can I buy crypto with USD on Ch...
What is an exchange rate?

Managing my exchange ⁽⁸⁾

How do I get a crypto wallet?
How do I set up an account with ...
How can I be sure it is secure?
How do I exchange coins?
What is the difference between fi...

Troubleshooting

My Transaction ⁽¹²⁾

My transaction is stuck
The amount is too low
Sorry, payment was not received
Still didn't get my refund
Rate drops

My Wallet ⁽⁴⁾

My wallet address is recognized as invalid
What does "Not yet redeemed" mean?
I sent my ABC coins to a non-ABC wallet
ETH contract addresses

Other ⁽¹²⁾

Customer service doesn't reply
Can't log in
Can't enable / disable 2-FA
Didn't receive recovery password
Server error

Partnership

Affiliate Program ⁽³⁾

Referral Link
Widget
What are the Affiliate Terms of Use?

Open source API ⁽¹⁾

Changelly's API: how does it work

Wallets

Choosing a wallet ⁽³⁾

Bitcoin, Ethereum and other Crypto wallets
Basic terms for beginners
Wallets working with Changelly

Healthy Tips

How to avoid fraud ⁽¹⁾

Phishing in Cryptocurrency: How to avoid it

Crypto-definitions

Definitions ⁽¹²⁾

What is a Hard fork/Soft fork in crypto?
What is an ICO cryptocurrency?
What is smart contract in blockchain?
What does a DDoS-attack mean?
What is a Parity check?

Changelly PRO

Getting started with Changelly PRO ⁽²⁾

PRO Platform Features Information
How to create an account
Account security
2 factor authentication

Account and its Security ⁽¹⁴⁾

How to enable 2FA with a code, guide
YubiKey for 2FA
Social engineering attempts
Keep your account safe

Trading ⁽¹⁷⁾

I want to trade. Where should I start?
Fiat-to-crypto purchase
Tools on Changelly PRO
A guide on your first trade

Margin Trading ⁽¹⁾

What is Margin trading and how it works?
How to open a margin trade on Changelly PRO?
Isolated Margin
Liquidation

Deposits ⁽⁷⁾

How to make a deposit (step-by-step guide)
Security of your funds
Where is my deposit?
Deposits sent by mistake

Withdrawals ⁽⁷⁾

How to withdraw funds (step-by-step guide)
Withdrawals whitelists
Withdrawal fees
How to find my transaction hash?
Where is my withdrawal?

Sub-accounts ⁽⁵⁾

What are sub-accounts and master accounts?
How to create a sub-account?
How to manage my sub-accounts?
How to transfer funds between accounts?
Deleting sub-accounts

Perpetual Futures Trading ⁽⁶⁾

What is Crypto Perpetual Futures?
Funding Fee
Perpetual Futures: Your First Trade
Insurance Fund and ADL mechanism
Liquidation and Isolated Margin

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